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Frequently Asked Questions

What is the notice period to change or reduce days or end my enrolment?

The notice period for changing or terminating enrolment at Angels Early Learning generally ranges from 2 to 4 weeks, depending on their specific policies. I recommend reviewing your enrolment agreement or contacting the centre directly to obtain the most accurate and detailed information.

Will my child move rooms when they have a birthday?

At Angels Early Learning, children generally transition to new rooms at the start of each year rather than on their birthdays. This approach aligns with structured educational programs that cater to specific age groups and ensure developmental needs are met collectively. However, room transitions may also consider individual milestones, so it’s best to discuss your child’s needs with the centre.

Can I make casual bookings as required?

Yes. Subject to availability of places in your child’s studio. We provide access to Childcare Now
App a convenient platform to book casual bookings and notify the centre of any absence days.

What are the staff/child ratios at Angels Early learning centre?

Ratios are calculated across the centres (not by individual studios). This gives centres the
flexibility to respond to the needs of children. In a mixed age group of children, maintaining the
ratio for each age range of children does not mean the educator to child ratio for the youngest
age range must be applied to all children in an older age range an educator who is caring for
one age range of children can also be counted against another age range of children, as long
as the ratio for each age range is maintained and adequate supervision is maintained at all
times.

Educator-to-Child Ratios

  1. Children under 24 months: 1 educator for every 4 children.
  2. Children aged 24 months to 3 years: 1 educator for every 4 children.
  3. Children aged 3 years and above: 1 educator for every 11 children.
What is Angels Early Learning Organisational Structure?

Organisational Size and Structure

  1. Managing Director: Approved provider oversees the overall operations and strategy of the childcare centre.
  2. Centre Manager: Responsible for daily management and compliance with regulations, managing staff, and liaising with parents.
  3. Educational Leader: Guides the educational programs and ensures quality learning experiences for children.
  4. Kitchen Staff:
      Chef: Prepares meals and ensures nutritional standards.
  5. Early Childhood Teachers: Each teacher leads a room, providing educational activities tailored to the children’s needs.
  6. Educators: Support the teachers in delivering the curriculum and supervising children.
  7. Room Leaders: Each room has designated educator (as a leader) responsible for ensuring safety and creating a nurturing, positive learning environment.

Room Allocation:
Room 1 (57m²): Capacity of 16 children
Room 2 (42m²): Capacity of 12 children
Room 3 (64m²): Capacity of 16 children
Room 4 (54m²): Capacity of 16 children
Room 5 (73m²): Capacity of 22 children
Room 6 (74m²): Capacity of 22 children

This structure ensures compliance with regulatory requirements and effective management of Angels Early Learning Wallan, fostering a nurturing environment for children’s growth and development.

In Australia, the National Quality Framework (NQF) establishes specific ratios for educators to children in early childhood education settings. These ratios are crucial to ensure that children receive adequate supervision and quality care.

Organisational Structure

 

 

What are Angels Early learning's hours of operation?

Angels Early Learning operates from 6:30 AM to 6:30 PM, Monday through Friday. These hours
are designed to accommodate a wide range of family schedules, providing flexibility and support
for working parents while ensuring children receive high-quality care and education throughout the
day.

What is Angels Early Learning daily fee schedule?

Daily Fees for All Age Groups:

  • Standard Rate: $157.00 per day
  • Daily sessions are 11 hours in duration. For extended hours up to 12 hours, an additional charge of $14.00 applies.

Out-of-Pocket Costs:

Your out-of-pocket expenses will be determined based on your eligibility for the Child Care Subsidy
(CCS), which will lower the amount you are required to pay.

For assistance in calculating your estimated daily costs, please consult with our Centre Director.

Included Services:

  • Nappies Provided: Nappies are supplied for all children.
  • OWNA App Access: Parents can remain connected through the OWNA App.
  • Meals Provided: Nutritious meals and snacks are included in our program.
  • Sunscreen and Sunhats Provided: Sunscreen and sunhats are supplied for outdoor activities.

Payment Options:

Flexible payment options via direct debit are available to accommodate your needs.

How many meals are provided each day at Angels Early Learning?

At Angels Early Learning, we provide children with nutritious meals throughout the day, including
morning tea, lunch, and afternoon tea—as well as breakfast and a late snack if needed. Our menu,
carefully crafted by qualified nutritionists, changes regularly to ensure variety and freshness,
offering meals that satisfy even the pickiest eaters. We recognize that a well-balanced diet is
essential to children’s growth and development, so we are committed to providing meals that give
children all the nutrients and energy they need to thrive, learn, and play.

How do I enrol my child at Angels Early Learning?

To begin enrolment at Angels Early Learning, please visit our website and select the Enrolment
section, which will take you to the OWNA platform for an efficient, step-by-step online application.
Through OWNA, you can complete all necessary forms and upload required documents securely.

If you prefer in-person assistance, feel free to visit our centre, where our experienced staff will
guide you through the enrolment process, answer any questions, and provide additional
information tailored to your child’s needs.

Do you have a waitlist?

Yes, Angels Early Learning maintains a waitlist for families interested in enrolling their children. To
secure a spot on the waitlist, please visit our website and navigate to the Waitlist section. From
there, you can easily access the OWNA platform, where you can submit your request to join the
waitlist. Alternatively, you are welcome to visit the centre directly, and our staff will assist you in
joining the waitlist and provide any additional information you may need.

What happens if my scheduled day falls on a public holiday?
If your child’s scheduled day at Angels Early Learning Centre falls on a public holiday, the centre will be closed, and normal operations will be paused for that day. While regular fees may still apply as per the centre's policy, you are encouraged to reach out to our administration team if you have any questions or need further clarification on holiday schedules and attendance policies.
Do I still need to pay for a scheduled day if my child is sick?
Yes, if your child is absent due to illness, the regular daily fee still applies for the scheduled day. This policy helps the centre maintain consistent staffing and resources to ensure quality care for all children. The Child Care Subsidy will cover up to 42 absence days a year with no documentation. For more details or any specific questions about absences, please feel free to contact our administration team.
Do you have Open Days so that I can bring my child to have a look?

Yes, Angels Early Learning Centre hosts Open Days periodically, allowing families to visit with their children to explore the facilities, meet our educators, and experience the environment firsthand. These days provide an excellent opportunity for you and your child to become familiar with the centre and ask any questions you may have.

To find out about upcoming Open Days, please visit our website or contact the centre directly. Alternatively, you’re welcome to schedule a personal tour at a convenient time through our website.

Note: We will have open day in Early January 2025 for all families.

What should I do if my child is absent or running late?
If your child will be absent or running late, please inform Angels Early Learning Centre as soon as possible. You can do this by calling the centre directly or notifying us through the OWNA app. Timely communication helps us manage staff schedules and plan activities accordingly, ensuring a smooth day for all children and educators.
Where can I access important messages or notices from the centre?

At Angels Early Learning Centre, messages and notices are primarily shared through the OWNA
app. This platform allows you to access important updates, daily notices, and communication
directly from the centre. Additionally, announcements may also be displayed on noticeboards
within the centre. If you have any trouble accessing messages, please feel free to contact our staff
for assistance.

If the office is unattended, who should I approach for assistance?
If the office at Angels Early Learning Centre is unattended, please approach one of our educators or team leaders on the floor. They will be able to assist you with any immediate needs or direct you to the appropriate person for further assistance. Our staff members are always available to help with any questions or support you may require.
Does Angels Early Learning offer a formal orientation program for new families?
We encourage all families to participate in our orientation process. During this initial visit, we ask that parents remain with their child, with fees beginning from the start date listed on the enrolment form. For further information, please visit the Orientation section of our website or speak with management to arrange a personalized orientation plan for your child.
Who would be the most appropriate person to speak with regarding my child's progress?
At Angels Early Learning, the most appropriate person to discuss your child's progress would be their dedicated educator or room leader, as they work closely with your child daily and can provide detailed insights into their development, learning activities, and social interactions. Additionally, if you have broader questions or wish to discuss developmental goals, the Centre Director or Educational Leader is also available to support and guide you through your child’s early learning journey.
Where can I access information regarding the programs offered at Angels Early Learning?

To obtain detailed information about the programs at Angels Early Learning, consider the following steps:

  1. Visit the Official Website: The centre’s website provides comprehensive information on their
    educational programs, daily routines, and extracurricular activities.
  2. Contact the Centre Directly: For specific inquiries or to request detailed materials, you can reach out to them via phone at (03) 5783 1750 or through the contact form on their website.
  3. Schedule a Visit: Arranging a visit allows you to experience the facilities firsthand and discuss program details with the staff.

Engaging directly with the centre will provide the most accurate and up-to-date information about
their offerings.

What steps should I take if I need someone else to pick up my child from Angels Early Learning?

If you need someone else to pick up your child from Angels Early Learning, please follow these steps:

  1. Notify the Centre: Inform the centre in advance about the change in pickup arrangements. You can do this via phone or in person.
  2. Provide Details: Ensure you provide the name, relationship, and contact information of the person who will be picking up your child.
  3. Complete Authorization Form: If required, fill out any necessary authorization forms to officially grant permission for the individual to pick up your child.
  4. Identification: Ensure the designated person brings valid identification to present at the time of pickup.

Following these steps will ensure a smooth and secure transition for your child

What methods are available for paying my fees at Angels Early Learning?
To pay your fees at Angels Early Learning, you can use the OWNA software for online payments and account management. Additionally, you may set up direct debit for a convenient and automatic payment option. If you need assistance or prefer other payment methods, please contact the centre directly for further guidance.
What steps should I take to determine my eligibility for the Child Care Subsidy?

To assess your eligibility for the Child Care Subsidy, you may take the following steps:

  1. Consult the Department of Education website: This resource outlines the eligibility criteria, including income thresholds, family structure, and activity requirements.
  2. Utilize the online eligibility assessment tool: The website features a tool designed to evaluate your eligibility based on your individual circumstances.
  3. Review your Family Tax Benefit status: Eligibility for the Child Care Subsidy may be influenced by your receipt of Family Tax Benefit Part A or B.
  4. Contact Services Australia: For personalized assistance, you may reach out to Services Australia for detailed guidance regarding your eligibility.

These steps will provide you with a comprehensive understanding of your eligibility for the Child Care Subsidy.

What factors contribute to the fluctuation of my fees from week to week at Angels Early Learning?

Your fees at Angels Early Learning may fluctuate from week to week due to several factors,
including variations in your child’s attendance days, changes in government subsidies or rebates,
and adjustments for any additional services or activities your child participates in. For a detailed
explanation specific to your situation, it’s best to contact the centre directly. They can provide
clarity on the fee structure and any changes that may apply.

Can my child be enrolled at Angels Early Learning if they are not immunized?
Enrolment at Angels Early Learning for a child who is not immunized may be possible, but it is subject to specific regulations and the centre’s policies. It is essential to discuss your situation with the administration to understand any requirements, potential exemptions, and how it may impact your child's enrolment. The centre can provide guidance on navigating this process in accordance with relevant health regulations.
I am uncertain about which immunizations my child should be receiving. What steps should I take to obtain accurate information?

If you are unsure about the immunizations your child should be receiving, consider the following
steps:

  1. Consult Your Child’s Healthcare Provider: Your paediatrician or family doctor can provide personalized advice based on your child’s age and health history.
  2. Refer to National Immunization Schedule: Check the Australian Government’s Department of Health website for the National Immunization Program Schedule, which outlines the
    recommended vaccinations for children at various ages.
  3. Contact Local Health Authorities: Local health departments or community health centers can provide information about immunization requirements and available resources.
  4. Review Educational Resources: Many reputable health organizations offer guides and FAQs regarding childhood immunizations.

Taking these steps will help ensure your child receives the appropriate vaccinations.

What is the Child Care Subsidy (CCS) and how does it assist families with child care costs?

The Child Care Subsidy (CCS) is a government initiative in Australia aimed at assisting families with the cost of child care. It provides financial support to eligible families, reducing their out-of- pocket expenses for approved child care services.

The amount of subsidy a family can receive is determined by several factors, including:

  1. Family Income: The subsidy is means-tested, meaning that families with lower incomes may qualify for a higher percentage of their child care fees to be covered.
  2. Activity Level: The subsidy amount may also vary based on the parents’ engagement in work, study, or training activities.
  3. Number of Children: Families with multiple children in care may receive additional support.

The CCS can be applied to various approved child care services, including long day care, family day care, and before and after school care. Families can apply for the subsidy through Services Australia, and it is typically paid directly to the child care provider, thereby lowering the fees families need to pay.

For further details about the Child Care Subsidy and its application to our services, please visit our website.